Our Resolution Guarantee:
'No Resolution, No Charge'
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Work with a CCIE with over a decade of experience troubleshooting across many different platforms.
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No guessing, just get on the box and find out where the traffic is being forwarded.
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Most support contracts are "break/fix" only, meaning they will not allow high priority cases to be opened if your network is not in production.
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We know that your project is still stalled, even if there are currently no users down, andwe will get you past your roadblock and moving again.
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If we are unable to resolve your issue, there is no charge, period. Your only cost is time.
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If we do resolve your issue, the first 10 hours are billed at a higher rate, and then every hour after is at a reduced rate.
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After the issue is resolved, we deliver a detailed post-mortem that highlights how we isolated the problem, next steps, and how it can be avoided in the future.
